Kinetic Business Billing Migration
This page will be updated as new information becomes available throughout the migration process . Please check back often to see periodic updates.
UNDERSTANDING YOUR NEW BILL FORMAT
To better serve our customers, Kinetic Business is consolidating billing systems. Over the next several months, you will notice a change to your bill format.
The following changes will occur:
NEW ACCOUNT NUMBER: You will be assigned a new account number, which will display at the top of your Kinetic Business bill. Please update your records with your new account number, as you will need to reference it with any correspondence, communications, or payments.
NEW REMITTANCE ADDRESS: The payment remittance name and address has changed, and the updated information will be reflected on your new invoice. Payments will need to be remitted to Uniti. The new address is P.O. Box 9001013, Louisville, KY 40290-1013. Please update your records and mail your payment to the new address to ensure your payments are posted in a timely manner.
BILL PAY OR AUTOMATIC PAYMENTS THROUGH BANK: Double check that your automated bank payment reflects your new Kinetic Business account number and remittance address to ensure timely payment.
NEW PRODUCT NAMES: You may see some changes in the product or service names on your invoice; please rest assured there have been no changes to the services or products you are receiving.
SPEED CHARGES: Any applicable speed fees are now included in your internet plan cost and not as a separate fee. There is no price change to your service.
INVOICE DUE DATE: You may have a change to your invoice due date effective with your first invoice post migration. If you are on AutoPay, re-enrollment is not required.
BILLING PRORATION: If your invoice due date changes, you may see prorated charges on your new invoice.